COMMUNITY AND SUPPORT

GET HELP, ASK QUESTIONS, FOLLOW ALONG

We keep it simple. For help, email us and a real person on our team will answer. To follow along, you'll find us on the channels below.

WHERE TO FIND US

PICK YOUR CHANNEL

These are outside platforms with their own tracking and privacy policies. Nothing on our site follows you there, and for anything private, email is the better route.

EMAIL

Support

The fastest way to reach a real person on our team, and the only private one.

support@aliascomms.com »

REDDIT

u/AliasComms

Posts and conversation from the Alias team.

Visit on Reddit »

YOUTUBE

Alias on YouTube

Video updates and walkthroughs.

Watch on YouTube »

INSTAGRAM

@aliascomms

Photos from the build and the field.

Follow on Instagram »

X

@AliasComms

Short updates and news.

Follow on X »

FACEBOOK

Alias on Facebook

News and updates from the team.

Visit on Facebook »

LINKEDIN

Alias on LinkedIn

Company news and updates.

Visit on LinkedIn »

BLOG

Notes from the build

Updates on the hardware, how the mesh works, and why we build the way we do.

Read the blog »

IN PERSON

Cisco, Texas

That's where we're based and where we build. For anything about teams or fleets, see Alias for teams.

Alias for teams »

STRAIGHT ANSWERS

COMMON QUESTIONS

How do I get help with my Alias?

Email support@aliascomms.com. A real person on our team reads every message. Devices haven't shipped yet, so for now that mostly means questions about the products and the waiting list.

Where can I talk with other Alias owners?

The best places today are our Reddit and the social channels above. If you need an answer from us, email support@aliascomms.com and a real person on the team will reply.

Is it private to contact you on social media?

Those are outside platforms with their own tracking and privacy policies, and anything you post there is public. For anything private, email us instead.

When will devices ship?

We haven't announced a date yet. Join the waiting list and you'll be among the first to hear.

Where will firmware updates come from?

Once devices ship, updates, map packs and overlays will be on our updates page. We're designing updates to come through Homebase, so you decide when they reach your devices.

Can I share photos of my setup?

Yes, once devices ship. Our Alias in the Wild page will take photo submissions, and a person on our team reviews every photo before it goes up.

Will you ever sell my email?

No. We use it only to tell you about Alias, and you can ask us to delete it at any time.

WAITING LIST

KEEP YOUR PEOPLE REACHABLE

Join the list and we'll let you know the moment Alias is ready. No spam, and we never sell your data.

JOIN THE WAITING LIST »